Frequently Asked Questions

read some regularly asked questions

How will my business work when data is archived and not exist in Salesforce live objects?

As DataArchiva is a native solution, your archived data will remain in the Salesforce ecosystem.

Is data stored in BO safe and secure?

Yes. Your data will be highly secured as BO is a native Salesforce storage system.

How do I upgrade my license from professional to enterprise?

Please email us to sales@dataarchiva.com with the details, our sales rep will reach out to you within 24 hours.

Is data in BO reliable and scalable?

Yes. BO is highly scalable and reliable.

Can I include XfilesPro or Encryptik if I am using professional DataArchiva licenses?

Yes you can. But you have to purchase XFilesPro & Encryptik licenses.

How can I restore an archived record?

There is a restore button available in the application using which you can restore your archived data just by a click.

If I uninstall DataArchiva, what will happen to my already archived data?

We don’t want you to go, but if you uninstall DataArchiva, we will ensure our technical team will help you out in getting back your already archived data.

Where to find, how much data I have archived?

You can see your archived data detailed in the DataArchiva Dashboard.

Does DataArchiva supports GDPR?

Yes. DataArchiva is GDPR Compliant.

Where to look for errors if archive failed?

If anything fails, you will get an email notification from the application. However, you can always go and check the audit log section in DataArchiva.

How to view archived data?

We have built DataArchiva with a Visualforce page, which will help you view archived data.

What will happen to the read-only data on restore?

We convert all the read-only data into JSON format and store it in a field on that object which you are trying to restore.

Can I view the archived data in standard page layouts without restoring?

Yes you can, but it would be under the related list section of it’s parent object.

Can I use DataArchiva in Lightning Experience?

Yes. DataArchiva is fully compatible with Lightning Experience.

What is DataArchiva?

DataArchiva is a 100% Native Salesforce data archiving solution available in the AppExchange which can periodically archive your historical Salesforce data.

How DataArchiva handle my field data types such as URL, picklist, etc.?

DataArchiva offers a data type mapping such as we make pick list values as text due to BO data type limitations.

Once I archive my data, will it still remain in my primary data storage?

DataArchiva is an archiving solution, not a backup solution. So, your data will be archived and stored in BO. This means your data will not be in your primary storage.

I have managed objects owned by other apps and how to archive those objects?

As long as you have access to those objects, you can archive them.

Can I modify my already archived data?

No. BO doesn’t offer data re-write.

Can I choose other external storage other than BO?

Yes you can. DataArchiva offers a connector called “DataConnectiva” using which you can choose any cloud/on-premise storage system to store your archived data. For more information, please get in touch with us.

Does DataArchiva support Field History archive?

Yes. DataArchiva has a feature called Field Audit Trail (FAT) which helps in archiving field history data for years. DataArchiva even supports System Audit Trail.

Does DataArchiva take care of my files & attachments?

Yes DataArchiva offers seamless support to any internal or external files & attachments.

How do I figure out which objects to archive?

Using DataArchiva Usage Analyzer feature you can figure out which objects are consuming more data storage space and you can select them to archive.

How different is DataArchiva from other existing in-premise or cloud solutions?

DataArchiva is native to Salesforce platform, which means, the archived data does not leave your Salesforce ecosystem. Being native to Salesforce, there are many advantages w.r.t data security, throughput, platform scalability, hardware etc.

Where does the data gets archived?

DataArchiva archives data into Salesforce’s big data storage called Big Objects. DataArchiva has a layer on top of Big Objects that takes care of handling object relationship, data types, indexes, etc under the hood.

Do I need to procure any additional software or hardware?

No additional software or hardware are required for DataArchiva.

Do I need to pay extra for Big Object storage too in addition to data storage

By default Salesforce provides free storage upto 1 million records for Big Objects and beyond this is chargable. The cost of Big Objects storage is way cheaper than the regular Salesforce Objects.

What is the storage limit of Big Objects?

This being a big data, large volume of data can be stored in terms of terabytes. There is no official mention of size limit for Big Objects from Salesforce.

Can the archived data be encrypted?

Yes, the archived data can always be encrypted.

Can we archive child records along with parent records?

No, as of initial plan, you cannot archive child records along with parent records or move any child records into BigObject.

Can we edit/change the index field?

No, adding or modifying indexes on existing Big Objects is not supported.