FAQs

Do we need to purchase new Big Objects in order to use DataArchiva?

Yes, the customer needs to purchase Big Objects. If you want to archive data up to 2 GB, then the available 1 million records storage is sufficient. You do not have to buy any extra scrum of Big Objects.

Are backups of the Big Objects used to archive data created?

Big Objects data backup can be set up using any third-party ETL tool as it supports all the APIs same as a custom object ( ex: data loader )

How does DataArchiva handle restoring a record owned by a user that is now Deactive?

It will not allow to restore as of now. We have one CR where it will fall back to one active user defined/setup by admin ( custom settings).

Are you using Batch Apex to move archive the records? What about governor limits? Always schedule out of business hours?

Yes, it is using Batch Apex. No, it can schedule in the business hour as well. But it is recommended to do outside of business hour. Object-object basis. The archive engine very well honours Salesforce platform governor limits.

Does the location of the archive impacts the features and capabilities you offer?

Almost None ( most of the major functionalities are same irrespective of the storage, but there would be minor change while setting of the app for the first time)

How to configure archived data access in the Big Objects? How do you ensure the right to access Big Objects while not using role hierarchy & sharing rules?

Big Objects does not support role hierarchy and sharing rules. DataArchiva retains share records of each archived records in the Big Objects to evaluate who can see the records. Moreover, Archived data view page uses describe layout metadata API to render the page dynamically.

We have Salesforce Shield for encryption at rest. Have you implemented your archiving solution with Shield before?

Salesforce Shield does. It support Big Object or outside data store ( AWS cloud). So, we built our own encryption tool as part of the product offerings using AES 256 algorithm with key rotation. This solution has been aligned and validated by Salesforce ISV tech team. This tool supports both big object and outside storage out of the box.

Does an external archive imply Salesforce Connect?

It does not use Salesforce connect. It’s custom build part of the product offerings. (called DataConnectiva – similar to Salesforce Connect) (Customer no need to buy any extra add on)

Can I archive a large volume of data at once?

Yes. Large data can be archived using migration utility which is a onetime activity done initially. Our support team can help you with this.

Will the data integrity affected after archival?

No. Data integrity remains intact between the live and archived data, which can be viewed from the parent record in Salesforce page without having to restore.

Can I encrypt archived data?

Fields of archived data can be encrypted at rest for standard/custom objects. It uses the highest standard of encryption technology and also supports key rotation policy.

Does DataArchiva support Chatter/Feeds?

Yes. It does support Chatter/Feeds.

How can I use my archived data?

Archived data can be used for analytics. You can apply Einstein Analytics on the archived data and get useful business insights.

For Cases having file attachments or emails, what will happen to the file attachments?

DataArchiva takes care of attachments by re-linking relationship internally to retain its content even after parent data is archived. The files/attachments still remain in Salesforce, but we do have another solution called XfilesPro to deal with moving files to the external cloud in case if your file storage requirements are high.

Does DataArchiva support Field History archive?

Yes. DataArchiva has a feature called Field Audit Trail (FAT) which helps in archiving field history data for years. DataArchiva even supports System Audit Trail.

Can I modify my already archived data?

No. BO doesn’t offer data re-write.

Once I archive my data, will it still remain in my primary data storage?

DataArchiva is an archiving solution, not a backup solution. So, your data will be archived and stored in BO. This means your data will not be in your primary storage.

Can I use DataArchiva in Lightning Experience?

Yes. DataArchiva is fully compatible with Lightning Experience.

What will happen to the read-only data on restore?

We convert all the read-only data into JSON format and store it in a field on that object which you are trying to restore.

Where to look for errors if archive failed?

If anything fails, you will get an email notification from the application. However, you can always go and check the audit log section in DataArchiva.

Does DataArchiva supports GDPR?

Yes. DataArchiva is GDPR Compliant.

How can I restore an archived record?

There is a restore button available in the application using which you can restore your archived data just by a click.

Is data in BO reliable and scalable?

Yes. BO is highly scalable and reliable.

Is data stored in BO safe and secure?

Yes. Your data will be highly secured as BO is a native Salesforce storage system.

How will my business work when data is archived and not exist in Salesforce live objects?

As DataArchiva is a native solution, your archived data will remain in the Salesforce ecosystem.

How do I figure out which objects to archive?

Using DataArchiva Usage Analyzer feature you can figure out which objects are consuming more data storage space and you can select them to archive.

Does DataArchiva take care of my files & attachments?

Yes DataArchiva offers seamless support to any internal or external files & attachments.

Can I store my archived data in external systems other than BO?

Yes, you can. DataArchiva offers a connector called “DataConnectiva” using which you can choose any Cloud/On-premise storage system to store your archived data. For more information, please get in touch with us.

I have managed objects owned by other apps and how to archive those objects?

As long as you have access to those objects, you can archive them.

How DataArchiva handle my field data types such as URL, picklist, etc.?

DataArchiva offers a data type mapping such as we make pick list values as text due to BO data type limitations.

Can I view the archived data in standard page layouts without restoring?

Yes you can, but it would be under the related list section of it’s parent object.

How to view archived data?

We have built DataArchiva with a Visualforce page, which will help you view archived data.

Where to find, how much data I have archived?

You can see your archived data detailed in the DataArchiva Dashboard.

If I uninstall DataArchiva, what will happen to my already archived data?

We don’t want you to go, but if you uninstall DataArchiva, we will ensure our technical team will help you out in getting back your already archived data.

Can I include XfilesPro or Encryptik if I am using professional DataArchiva licenses?

Yes you can. But you have to purchase XFilesPro & Encryptik licenses.

How do I upgrade my license from professional to enterprise?

Please email us to sales@dataarchiva.com with the details, our sales rep will reach out to you within 24 hours.

What is the storage limit of Big Objects?

This being a big data, large volume of data can be stored in terms of terabytes. There is no official mention of size limit for Big Objects from Salesforce.

Do I need to pay extra for Big Object storage too in addition to data storage

By default Salesforce provides free storage upto 1 million records for Big Objects and beyond this is chargable. The cost of Big Objects storage is way cheaper than the regular Salesforce Objects.

Do I need to procure any additional software or hardware?

No additional software or hardware are required for DataArchiva.

Where does the data gets archived?

DataArchiva archives data into Salesforce’s big data storage called Big Objects. DataArchiva has a layer on top of Big Objects that takes care of handling object relationship, data types, indexes, etc under the hood.

How different is DataArchiva from other existing On-premise or Cloud solutions?

DataArchiva is native to Salesforce platform, which means, the archived data does not leave your Salesforce ecosystem. Being native to Salesforce, there are many advantages w.r.t data security, throughput, platform scalability, hardware etc.

Can the archived data be encrypted?

Yes, the archived data can always be encrypted.

Can we edit/change the index field?

No, adding or modifying indexes on existing Big Objects is not supported.

What is DataArchiva?

DataArchiva is a 100% Native Salesforce data archiving solution available in the AppExchange which can periodically archive your historical Salesforce data.